Privacy Policy

 

At GlamFactory, your privacy is important to us. This policy explains how we collect, use, disclose, and protect your personal information when you use our website or services. By accessing or using our platform, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal and non-personal information to improve your shopping experience, process orders, and provide support. This includes:

  • Personal Information:
    Name, phone number, email address, shipping/billing address, payment details (processed securely through third-party gateways).

  • Account Information:
    Login credentials and user preferences if you create an account.

  • Order & Transaction Details:
    Product selections, purchase history, delivery status, and payment confirmations.

  • Device & Browsing Data:
    IP address, device type, browser type, cookies, time spent on pages, and interactions on our website.

  • Marketing Data:
    Information from social media (if you interact with our ads), and opt-ins for newsletters or promotional updates.

2. How We Use Your Information

Your information helps us offer a better and more personalized service. We may use it to:

  • Fulfill and deliver your orders

  • Send order updates and confirmations

  • Respond to your queries and provide customer support

  • Improve our website, products, and user experience

  • Send marketing emails or SMS (only with your consent)

  • Prevent fraud or suspicious activity

3. Cookies & Tracking Technologies

We use cookies to personalize your browsing experience, analyze traffic, and remember preferences. You can disable cookies via your browser settings, though it may affect site functionality.

4. Data Sharing & Third Parties

We do not sell your personal information. However, we may share relevant data with trusted third parties to fulfill services:

  • Payment gateways (e.g., Razorpay, PayPal)

  • Logistics & shipping partners

  • Email/SMS marketing services (with your opt-in)

  • Analytics providers (like Google Analytics)

All third parties are required to protect your data and use it only for the purposes we specify.

5. Data Security

Your data is stored on secure servers with encryption and access controls. We implement firewalls, secure socket layers (SSL), and other protective measures to safeguard your information from unauthorized access or misuse.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or deletion of your data

  • Opt-out of marketing communications at any time

  • Request account deactivation

For any of the above, email us at privacy@glamfactory.in.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect or store personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Continued use of our site after changes means you accept the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out to:

📧 Email: glamfactoryunisexsalon@gmail.com
📞 Phone: 91 9656537712
 Address: 3rd Floor, GOG Tower, opposite to Technopark Phase 1, Kazhakkoottam, Thiruvananthapuram, Kerala, 695581

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